Welcome to Topea Bike Shop! These terms outline the agreement between you (the customer) and Topea Bike Shop regarding your use of our website and purchase of our professional cycling tools and equipment. By accessing our site or making a purchase, you agree to these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website and services are intended for cyclists, bike mechanics, and cycling enthusiasts aged 18 or older. By using our site, you confirm you meet these requirements.

1.2 Intellectual Property Rights

All content on topeabikeshop.com, including product designs, text, graphics, and logos, is our property or licensed to us and protected by UK and international intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

1.3 User Conduct

You agree to:

  • Provide accurate information when creating accounts or making purchases
  • Not use our site for any unlawful purpose
  • Not attempt to gain unauthorized access to our systems
  • Not interfere with the site’s operation

2. Products and Services

2.1 Product Descriptions

We take workshop-grade care to ensure our product descriptions are accurate, but slight variations may occur. Product images are for illustrative purposes and may not show exact specifications.

2.2 Product Availability

All items are subject to availability. If an item becomes unavailable after your order is placed, we will notify you promptly and offer alternatives or a full refund.

2.3 Technical Support

For complex tools like bottom bracket tools or headset & fork tools, we offer technical advice via email. Many setup issues can be resolved with proper calibration – check our Cycling Tech section first.

3. Ordering and Payment

3.1 Order Process

Orders constitute an offer to purchase, which we accept when we send your order confirmation. We reserve the right to refuse orders at our discretion.

3.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We occasionally adjust prices, but changes won’t affect confirmed orders.

3.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is taken at the time of order. For security, we don’t store your payment details.

3.4 Order Changes

Contact us immediately at [email protected] if you need to modify your order. Changes may not be possible once processing begins.

4. Shipping and Delivery

4.1 Processing Time

Orders are prepared with workshop-grade care within 1-2 working days (excluding weekends/bank holidays). You’ll receive tracking information upon dispatch.

4.2 Shipping Options

We offer:

  • Standard Shipping (£12.95): Via DHL/FedEx, delivered in 10-15 working days post-dispatch with full tracking and insurance
  • Free Shipping: For orders over £50 via EMS, delivered in 15-25 working days with basic tracking

4.3 Delivery Areas

We ship worldwide except to certain Asian and remote regions. Delivery times are estimates and may vary due to customs processing.

4.4 Delivery Issues

You must:

  • Inspect deliveries immediately
  • Report damages/missing items within 3 days
  • Provide photographic evidence if requested

5. Returns and Refunds

5.1 Returns Policy

We stand behind our tools with ISO-rated workshop confidence:

  • Return window: 15 days from delivery date
  • Condition: Items must be unused, in original packaging (including anti-static packaging for electronics), with proof of purchase

5.2 Non-Returnable Items

For workshop safety and hygiene:

  • Opened bike cleaners & chemicals
  • Brake fluid containers (safety-sensitive fluids)
  • Personal safety equipment (e.g., helmets removed from packaging)

5.3 Return Process

Our process runs as smoothly as a well-adjusted drivetrain:

  1. Email [email protected] within 15 days with order details and reason
  2. Await return authorization (within 2 working days)
  3. Repack items securely with all original packaging
  4. Ship to our Bristol workshop using a trackable service (return shipping at customer’s cost unless our error)

5.4 Refunds

Once we receive and inspect returns:

  • Processing: 3-5 working days
  • Method: Original payment method
  • Timing: 5-10 business days for cards; 3-5 for PayPal
  • Original shipping costs are non-refundable unless the return is due to our error

5.5 International Returns

For non-UK customers:

  • Mark packages as “Returned Goods” to avoid customs charges
  • Use tracked shipping (we recommend DHL/FedEx)
  • Refunds exclude original shipping costs and any import duties

6. Warranties and Liability

6.1 Product Warranties

Manufacturer warranties apply where specified. For warranty claims, contact us with proof of purchase.

6.2 Our Liability

We’re liable for foreseeable loss/damage caused by our breach of these terms or negligence, but not for:

  • Improper tool use contrary to instructions
  • Normal wear and tear
  • Events beyond our reasonable control

Our total liability is limited to the order value.

6.3 Your Responsibility

When using our tools:

  • Follow all safety instructions and technical guidelines
  • Use personal protective equipment where appropriate
  • Ensure proper tool maintenance and storage

7. Privacy and Data Protection

Your privacy is important. Our Privacy Policy explains how we collect, use, and protect your data in compliance with UK GDPR.

8. General Provisions

8.1 Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

8.2 Governing Law

These terms are governed by English law. Disputes will be resolved in English courts.

8.3 Contact Us

For any questions:

Topea Bike Shop
11 62a Stokes Croft
Bristol, GB BS5Q 7XY
Email: [email protected]

Thank you for choosing Topea Bike Shop – where we apply workshop precision to every aspect of your cycling tool experience.